Start with the product guide
Follow setup, evidence review, decision, delivery and account-control workflows.
Open documentationFind the answer. If it needs investigation, open a case.
Start with the product guides and current service status. Signed-in customers can open an asynchronous case with the right account context and follow every reply in Rival Spy.
Check current service state
Review each service component and any current customer-impact update.
View service statusOpen a case when the guide is not enough
Add a clear subject, detail and optional attachment, then track replies and resolution.
Open support centerYou stay in control
Support access is separate from a support case.
A case does not grant staff access to your workspace. If investigation requires access, an authorized customer chooses the exact scope and expiry, and can revoke it early.